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Frequently Asked Questions
Common questions about privacy, sync, wait times, subscriptions, and the PDF export.
Getting Started
Do I need the mobile app to use the web planner?
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Does the app connect to Disney's systems or require a Disney login?
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Where is my data stored? Is it private?
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What happens if I lose my phone — is my data gone?
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Sync & Data Transfer
How does the sync between mobile and PWA work?
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What's the difference between Merge and Replace when importing?
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I imported a sync file but my wishes didn't appear — what went wrong?
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Can I sync between two phones without using a desktop?
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In-Park Use
How accurate are the wait times?
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The GPS trail stopped recording — why?
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What does 'Ready Now' on the Home screen mean?
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Can I use the app offline inside the park?
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Subscriptions & Free Tier
What's included in the free tier?
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What does VIP unlock?
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What happens to my data if my subscription lapses?
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Publishing & PDF
Why is the GPS trail not showing in my PDF?
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The map in my PDF is blank — what happened?
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Can I customise what appears in the PDF?
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